Frequently Asked Questions

Yes, we do offer day passes, click here for more details.

We have such as volleyball, bicycle loans to ride through the city center, aqua aerobics, ping pong, beach soccer, bingo, kayaks, water polo, dance classes and cooking classes.

Buenaventura Hotels does not have transportation service, however, our guest service can provide you with the best option for your transfer. You can contact them at guestservice@hotelbuenaventura.com.mx

Frutas y Flores (International food buffet) 

Breakfast: 7:30am – 11:30am
Lunch: 12:30pm – 5:00pm
Dinner: 6:30pm – 10:00pm 

Restaurante Sunset 

Breakfast: 09:00 am a 11:00 am (Buffet)

Lunch: 12:00 pm - 5:00 pm (Comida internacional)

Dinner: 6:30pm – 10:00pm (Cocina mediterranea)

Restaurante Corazón contento (International and Mexican Cuisine) 

Hours: 6:30pm – 10:00pm  

Restaurante Sky Bar (International and Mexican Appetizers) 

Hours: 3:00pm – 11:00pm 

Palmita snack & Bar (Snacks) 

Hours: 11:00am – 6:00pm 

Sunter Bar

Hours: 10:00pm – 8:00pm 

Lobby Bar 

Hours: 8:00am – 1:00am 

Room Service (A la carta) 

Hours: 24 hrs 

Hours: 9:00am - 6:00pm

You can make reservations with guest service directly at the counter or by email at guestservice@hotelbuenaventura.com.mx

You can also click here to learn more about our spa and fill out our appointment form.

Yes, our fitness center hours are 8:00am - 8:00pm

We have three heated pools, including one for children, as well as an adults-only area with wet lounge chairs, which offers services from 10:00am - 6:00pm.

Buenaventura Grand Hotel & Great Moments, is located in front of the beach at the beginning of the historic center area of Puerto Vallarta, just a five-minute walk from the famous pedestrian promenade ""El Malecón"" and a 15-minute drive from the airport international. Our same beach, the pedestrian area or on the sidewalk of the street, will take you to enjoy the city center and everything it has to offer, from restaurants and bars, to art galleries, shopping centers and other places of attraction, with an authentic Mexican essence. If you would like more information about our hotel or to book accommodation for your next stay, please contact us and a member of our warm staff will be happy to help you.

Contact our Concierge upon arrival or before guestservice@hotelbuenaventura.com.mx or visit our weddings & meetings page

We have rooms with a king size bed, two double beds and we have a family room with a king size bed and two double beds. Please see our rooms page for specific information.

Check-in time is at 3:00pm and Check-out is at 12:00pm

To modify your reservation, please call 800-363-7466 in the reservation modification and cancellation option.

• Infants: Considered to be from 0 to 6 years old and have no cost (they do not have access to alcoholic beverages or adult-only areas). They are only considered within the room's capacity.
• Children: Considered to be from 7 to 12 years old and have a cost applied at the time of booking (they do not have access to alcoholic beverages or adult-only areas). They are considered within the room's capacity.
• Juniors: Considered to be from 13 to 17 years old and have the same cost as an adult, applied at the time of booking (they do not have access to alcoholic beverages or adult-only areas). They are considered within the room's capacity.

Please remember that for these cost terms to apply, the age of the infant, child, and junior must be within the mentioned ranges at the date of stay.